We ship all orders with our trusted partners, NZ Post.
Urban deliveries: Orders are usually delivered within 3 working days.
Rural deliveries: These can take a little longer. NZ Post notes that services to rural addresses may take an additional 2–3 working days on top of standard delivery times for business and residential addresses.
This means standard parcels will typically take longer to arrive in rural areas than in urban ones.
If your order hasn’t arrived within the expected timeframe, please check your NZ Post tracking link or contact our team at info@canteen.org.nz.
We want you to love your bandanna! Because we’re a charity and our bandannas help raise vital funds for rangatahi impacted by cancer, we cannot offer refunds or exchanges for a change of mind.
However, if your bandanna arrives damaged or faulty, we’ll absolutely make it right.
If there’s an issue with your order, please get in touch within 14 days of purchase. Email us at info@canteen.org.nz with your order details, and we’ll organise a replacement or refund if needed.
If we ask you to return the item, please send it to:
Canteen Aotearoa, 110 Symonds Street, Grafton, Auckland, 1010.
You’ll need to cover the return shipping cost, unless the return is due to a mistake on our end. Please note, shipping fees aren’t refundable.
If we offer a refund, it will be processed back to your original payment method.
Refund not come through yet? First, double-check your bank account, contact your card provider, it can take a few days to show up.
Still stuck? Get in touch at info@canteen.org.nz and we’ll look into it for you.
If you have any questions, please reach out — we’re always happy to help.
📧 info@canteen.org.nz
Cancer is challenging at any age, but for rangatahi, it can present unique difficulties as it disrupts critical developmental years. Challenges like isolation, emotional distress, and interrupted learning can make the transition into adulthood harder, often having long-lasting impacts.
Every purchase you make helps fund Canteen’s vital services to ensure rangatahi never have to face cancer alone.
Over 35 years ago, Canteen’s founding members chose the bandanna as a symbol of how deeply cancer affects rangatahi in Aotearoa. Since then, it’s become an iconic emblem of Canteen’s work and spirit - designed over the years by ambassadors, partners, and rangatahi themselves. The bandanna embodies who we are: a member-led organisation guided by the voices of rangatahi.
Each bandanna is made from 100% cotton, designed to last, and created to make a difference.
